Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at lavokolglobal@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return & Refund Instructions
If you would like to apply for a return and refund, please contact us within 15 calendar days of receiving your product(s).
Contact Lavokol using the email address you registered for the purchase, and then provide the following information:
1) Order Number:
2) Registered Email:
3) Return Product Name & Quantity:
4) Return Reason:
5) Images or Videos of Products and Intact Packaging:
We will process your return and refund application within one or two working days after receiving your email. You can always contact us for any return question at lavokolglobal@gmail.com.
You can request Return and Refund Service
- Within 15 calendar days of receipt of delivery, if the product has no manufacturing defect, and is still in new or like-new condition in the original packaging that will not affect second sale.
- Within 15 calendar days of receipt of delivery, if the product has a manufacturing defect before being put to use.
- Manufacturing related quality issues still exist after a replacement.
- Your order has not been dispatched. If an order has already been dispatched, (Lavokol) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
*Notice: Customers should bear the fees caused by product return or replacement.
RETURN AND REFUND SERVICE WILL NOT BE PROVIDED WHERE
- The refund was requested beyond 15 calendars days of receipt.
- Within 15 calendar days of receipt if the product has sustained substantial damage caused by an event of force majeure.
- Legal proof-of-purchase or receipts are unable to provide, or are reasonably believed to have been forged or tampered.
- Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign materials (water, oil, sand, etc.), or improper installation or operation.
- Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
- Product has not been sent back within 15 calendar days after refund or after replacement confirmation from Lavokol.
- Product is found to have no manufacturing defects after appropriate tests are conducted by LavokolTechnical Support.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.